Q. Is this message secure?
A. Yes. All messages within online banking are secure. Remember, ordinary internet e-mail is not secure, so if you choose to send us a message through your e-mail program rather than through online banking, please do not include any sensitive information such as your account number or social security number.

Q. How will I know when I receive a response?
A. Each time you sign in to online banking, there is a note on your home page to let you know whether you have unread messages. Also, when we respond to your message, we will simultaneously send a note to you via internet e-mail to let you know you have a secure message waiting. To make sure we have an up-to-date e-mail address for you, click My Profile in the upper right of the screen.

Q. How do I view a message once I've sent it?
A. To view messages once you have sent them to the Bank, click View Sent Messages in the Messages toolbar.