Q. How do I view an older statement?
A. You may view your prior six credit card statements online. Using the drop-down box labeled "Show Statement Ending," select the statement you wish to display, and click View. If you need to see a statement older than six months, you may request a paper copy. To do so, click the Customer Services tab, then choose Statement Copy.

Q. What is the outstanding balance?
A. The outstanding balance is the total of all the transactions that have posted to your credit card account. It is not your minimum payment due.

Q. What is the available credit?
A. Available credit is your total credit limit less your outstanding balance and any temporary authorizations.

Q. How do I search for a specific transaction?
A. The Filter Transactions section, located beneath the list of your transactions, allows you to search for specific transactions by date range. Simply enter the dates for which you wish to search, and click View to display the results.

Q. How do I inquire about a transaction?
A. To inquire about a transaction, click the envelope icon beside the transaction description. This will allow you to send a secure, encrypted message directly to online banking Customer Services. Remember, ordinary internet e-mail is not secure, so if you choose to send us a message through your e-mail program rather than through online banking, please do not include any sensitive information such as your account number or social security number.

Q. What is Download Transaction Data and why should I do it?
A. The Download Transaction Data feature allows you to save transaction information as a file on your computer or on a disk. You can then import the file into your Quicken or Microsoft Money software. Clicking Download will save all the transactions displayed on the screen. If you wish to expand or narrow the list of transactions displayed, use the Filter Transactions feature before downloading.