Frequently
Asked Questions About The Exchange Bank of South Carolina's
Personal Online
Banking and Online Bill Payment.
What
is Personal Online Banking?
How
easy is it to use?
What
do I need to use it?
How
do I sign up?
Is
there any cost?
After
I sign up, when can I start using it?
How
do I login to Personal Online Banking the first time?
What
accounts can I manage with Personal Online Banking?
Can
I transfer money to my Exchange Bank Credit Card? my Consumer Loan?
Can
I transfer money to my Exchange Bank Savings? my Checking accounts?
What
if I use Quicken or Microsoft Money®?
What
can Bill Payment do for me?
What
if I don’t want to use Bill Payment?
How does it work?
Who can I pay?
How
do I set up companies to pay?
How
do I know that payments will arrive on time?
How do
I set up payments?
What
if I need to change a payment? or delete a payment?
What
if I have trouble and need to talk to someone?
How
else can I get help or information?
About using the Internet for Personal Online Banking.
What
is a browser?
What browsers are recommended?
What
is encryption?
How
can I find out if I have 128-bit encryption on my browser?
How
do I update Internet Explorer to support 128-bit encryption?
How
do I upgrade my Netscape® browser to support 128-bit encryption?
How
do I upgrade my AOL® browser to support 128-bit encryption?
What
is Personal Online Banking?
Personal Online Banking is The Exchange
Bank of South Carolina's latest option for allowing you to easily manage your
accounts. It uses the technology of the Internet and allows you to view your account
information, transfer money between your accounts, pay your credit accounts, and
perform other self service tasks. It uses state-of-the-art security combined with
the simplicity of web site navigation and adds a new level of convenience in managing
your accounts at The Exchange Bank of South Carolina. Combined with the optional
Bill Payment feature, Personal Online Banking makes it easy to manage all aspects
of your financial well-being.
How
easy is it to use?
You do not have
to know a lot about computers to be able to use Personal Online Banking, nor do
you have to be at home to take care of your banking needs. For basic banking services,
it is as easy as a click of your mouse. A few minutes more may be needed for you
to verify the information you enter on our Bill Payment service. You want to be
as accurate as possible when it comes to paying your bills.
What
do I need to use it?
All you need
to use Personal Online Banking is an Exchange Bank ATM or VISA® Check Card,
an Internet connection, and a browser (128-bit encryption is required).
How
do I sign up?
You may enroll online
through our web site, visit a branch, or call 1-888-413-4454
to speak with a Customer Service Representative. You will need an Exchange
Bank ATM or VISA® Check Card in order to use Personal Online Banking. If you
do not currently have a card, you can apply for one at the same time you sign
up for Personal Online Banking.
Is
there any cost?
Personal Online
Banking is free of charge when you use it to perform basic functions, such as
accessing your account information, transfering funds, or other self service.
Optional Bill Payment is $5.95 per month and includes fifteen bill payments at no additional cost. If you send more than fifteen bill payments, there is an additional $.45 charge per bill payment. Click here to view the Fee Schedule for other fees associated with certain requests.
After
I sign up, when can I start using it?
You may begin using Personal Online Banking after you receive your postcard containing
instructions and information which should arrive within 5-7 days after sign-up.
Please contact us at 1-888-413-4454 if you do not
receive notification as stated.
How
do I login to Personal Online Banking the first time?
To access Personal
Online Banking, you will need to know your Customer ID and Password. This information
is provided to you in the e-mail notification and on the postcard you receive
after sign-up. These notifications give instructions on how to connect to Personal
Online Banking for the first time.
What
accounts can I manage with Personal Online Banking?
You will be able
to view all of your personal accounts with Personal Online Banking. This includes:
Personal Checking and Savings, CDs, IRAs, Consumer Loans, and Credit Cards.
Can
I transfer money to my Exchange Bank Credit Card? To my Consumer Loan?
Yes. You can make transfers from certain of your deposit accounts to your Exchange
Bank Credit Cards, Consumer Loans, and Lines of Credit. These transfers will post
to your accounts as payments. You cannot transfer money to a Mortgage account,
or to your Investor Services accounts.
Can
I transfer money to my Savings accounts? To my Checking accounts?
Yes. You can make transfers from certain of your deposit accounts to your Savings
or Checking accounts. You may also transfer funds from your Home Equity Line of
Credit account to your deposit accounts.
What
if I use Quicken or Microsoft Money?
First, choose the transactions that you want to download either by date range
or check number range. Then select either Quicken or MS Money and click Download.
Follow the additional instructions provided by your browser for the download.
These items will be automatically downloaded in Quicken or Microsoft Money format.
Newer browsers will allow you to open the file, and should launch either Quicken
or Money with the transactions imported automatically.
What
can Bill Payment do for me?
Bill
Payment shortens the amount of time you spend paying bills each month. Bill Payment
allows you to schedule regular payments to those bills you pay each month such
as utilities, mortgage payments, and credit cards. Bill Payment also gives you
the flexibility to make one-time payments. Simply set up the Payee and then enter
the payment amount and date.
What
if I don’t want to use Bill Payment?
You do not have to sign up for the Bill Payment option to be able to access Personal
Online Banking. If you decide later that you would like to try using Bill Payment,
you will be given up to four months of free service. After the trial period
there is a small monthly fee for the Bill Payment service.
How
does it work?
Payments are debited
from your checking account on the day you select as the payment due date. Remember,
the payment instruction should be scheduled four business days before the actual
payment is due. If you choose a date that is a weekend or bank holiday, the process
starts on the following business day. Payments are never debited earlier than
you indicate. Remember that payment instructions must be received by us no later
than 1:00 PM Eastern Time on the date you designate as the payment date. Payment
instructions received after 1:00 PM will not be processed until the next business
day, and the payment will be made according to provisions set forth in The
Exchange Bank of South Carolina's Online Agreement and Disclosure.
Who
can I pay?
You can make payments
to almost any individual, family member, merchant or business within the United
States as long as you provide us with a valid name, address, phone number and
account number. You may not use Personal Online Banking Bill Pay for:
How
do I set up companies to pay?
From
the Bill Payment tab, select Payee Setup. You need to fill in all of the requested
information about your payee such as your account number with that payee, their
address, and contact telephone number for them. Pay special attention to the account
number.
How
do I know that payments will arrive on time?
You must allow us and the Payee time to process your payment after it has been
scheduled. The date you select as the payment due date is the day the funds will
be deducted from your checking account. Payments must be scheduled a minimum of
four business days prior to the date you want the payee to receive the payment.
This is the best way to ensure that your payments will be there in a timely manner.
Not all payees will have the capability to receive electronic payments, so we do send some payments by check. These checks are sent through the U.S. Postal Service, and it will typically take three to five business days for these payments to arrive at the payee. Electronic payments should be received by the payee within two business days. It is then up to the payee to post the payment to your account as quickly as possible.
How do I
set up payments?
Once the
Payee is set up, click on the Make Payments option from the Bill Payment tab.
Fill in the form with your payment instructions and click on Submit. We take care
of the rest. It’s just that easy!
What
if I need to change a payment? or delete a payment?
Please reference the Bill Payment help section located on the page for which you
have questions.
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to top
What
if I have trouble and need to talk to someone?
If you are having trouble
and need to speak directly to someone, you may call 1-888-413-4454.
How
else can I get help or information?
You can get additional help and information by calling us at 1-888-413-4454,
clicking on the Messages button and choose Compose a Message, visiting our web
site at www.exchangebanksc.com, or visiting your local branch.
About using the Internet for Personal Online Banking.
What
is a browser?
A browser is the
program that you use to view Web pages on the Internet. Common browsers are Microsoft®
Internet Explorer, Netscape® Navigator and Communicator, and AOL®.
What
browsers are recommended?
Recommended
minimum release browsers are Microsoft® Internet Explorer versions 5.x or
6.x with 128-bit encryption, or Netscape® Navigator 4.x with 128-bit encryption.
What
is encryption?
Encryption is a
process that scrambles the information you send and receive through your browser.
This protects your information as it flows across the Internet and prevents people
from seeing what you send and receive. Personal Online Banking uses the highest
browser encryption available.
How can I find out if I have 128-bit encryption on my browser?
Internet Explorer 5.x & 6.x: From Internet Explorer, click Help / About Internet Explorer. The "Cipher Strength" is the current encryption level of your browser. If it is not 128-bit, click Update Information to download the upgrade to 128-bit encryption.
Netscape® 4.x: From Netscape Communicator, click Help / About Netscape Communicator. Scroll down the page until you see the bold text that reads, "This version supports U.S. security". If this text is not present, then 128-bit encryption is not installed with this version of your browser. You will need to download a new version of Netscape® browser that has 128-bit encryption.
How
do I update Internet Explorer to support 128-bit encryption?
If you are currently using Internet Explorer that does not support 128-bit encryption,
you can download a "patch" to upgrade the encryption level of your browser.
The download time for the "patch" will be under 20 minutes depending
on the type of connection you have. If you have trouble downloading, please contact
Microsoft® Customer Service.
For Internet Explorer 6.x we recommend that you visit http://search.microsoft.com/ and search for information related to your question since Internet Explorer 6.x provides 128-bit encyption.
How
do I upgrade my Netscape® browser to support 128-bit encryption?
If you are currently using a Netscape® browser that does not support 128-bit
encryption, you must download a new browser that supports 128-bit encryption to
use Personal Online Banking. The download time will be around two hours. If you
have trouble downloading, please contact Netscape® Customer Service.
How
do I upgrade my AOL® browser to support 128-bit encryption?
If you are currently using AOL® that does not support 128-bit encryption,
you must download a new browser that supports 128-bit encryption. The download
time will be around two hours. If you have trouble downloading, please contact
America Online Customer Service.